Once booked in with the gatehouse who will tell you where to go, which depends on whether you are delivering or collecting. The staff in the dispatch office are ignorant and will berate you for disturbing them from their personal conversation, or from their mobile phones. Eventually they'll give you a bay then turn their back on you while they continue with what you disturbed them from.

The tug drivers are next to useless and enjoy being dicks to any driver who doesn't work there. Ask them for a bay and they'll say they haven't got the bay list and tell you to go find another tug driver as if you know them all by name. Ask them to use their two-way radio to contact the other tug driver and they'll tell you they can't. This is just one of the many ways they dick around with you.

There is a canteen, and it is quite well stocked with vending machines, a kitchen area, and comfy seats. If you timed your visit right there was also cooked food to. However, as an outsider you can't sit in here any more - it's for locals only now! You can buy stuff, you just can't sit in there, nor can you buy any of the hot food. The toilets are just down the corridor and are reasonably clean despite the best efforts of their staff to make them dirty.

Turnaround can be pretty quick, which is a pain because it means you haven't had enough time to recover from your first exposure to the dispatch office staff. Anyway, go disturb them and be on your way.